Privacy Policy

Privacy policy of Arpack GmbH

Thank you for visiting our website and for your interest in our company. The protection of your personal data is very important to us. This data is processed in accordance with the applicable legal provisions on the protection of personal data, in particular the EU General Data Protection Regulation (EU-DS-GVO) and the country-specific implementing laws applicable to us. This data protection declaration informs you comprehensively about the processing of your personal data by Arpack GmbH and the rights to which you are entitled.

Personal data is information that makes it possible to identify a natural person, in particular name, date of birth, address, telephone number, e-mail address and also your IP address.

On the part of Arpack GmbH, your personal data will be used in accordance with the applicable legal provisions, in particular in accordance with the data protection provisions of the Telemedia Act (TMG) and, in addition, the Interstate Broadcasting Treaty (RStV) and the Federal Data Protection Act (BDSG). All personal data is processed on servers in Germany and is not stored for longer than necessary.

You can visit our website without providing your personal data.

Responsible office

Address:

Arpack GmbH

Askanischer Platz 4

10963 Berlin

Germany

Contact:

Phone: +49 30 8095200-0

Fax: +49 30 8095200-28

E-mail: vertrieb@arpack.de

Web: www.arpack.de

Contact for data protection issues

E-mail: fabisch@arpack.de

Data protection officer: Mr Fabisch

The rights as a data subject are set out in Art. 15 – 22 EU-DS-GVO and include:

– The right to information (Art. 15 EU-DS-GVO),

– The right to deletion (Art. 17 EU-DS-GVO),

– The right to rectification (Art. 16 EU-DS-GVO),

– The right to data portability (Art. 20 EU GDPR),

– The right to restriction of data processing (Art. 18 EU-DS-GVO),

– The right to object to data processing (Art. 21 EU-DS-GVO).

To exercise these rights, please contact an:dsgvo@arpack.de.

If you have any questions about data processing in our company, please also use this contact.

You also have the right to lodge a complaint with a data protection supervisory authority.

Rights of objection

Please note the following in connection with rights of objection:

If we process your personal data for the purpose of direct marketing, you have the right to object to this data processing at any time without giving reasons. This also applies to profiling insofar as it is related to direct advertising.

If you object to processing for direct marketing purposes, we will no longer process your personal data for these purposes. The objection is free of charge and can be made form-free, preferably to: dsgvo@arpack.de.

In the event that we process your data for the protection of legitimate interests, you may object to this processing at any time on grounds relating to your particular situation; this also applies to profiling based on these provisions.

We will then no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

Purposes and legal bases of data processing

When processing your personal data, we comply with the provisions of the EU Data Protection Regulation and all other applicable provisions of data protection law. Legal bases for data processing result in particular from Art. 6 EU-DS-GVO.

You can visit our website without providing your personal data. If you send us your personal data as part of a contact request, we will handle it as follows:

We will only use your data to advise you, provide you with product and service offers, provide you with related information and for promotional purposes, which may include analysis for marketing purposes and direct mail. All data collected will be treated confidentially in accordance with the applicable data protection regulations.

Your consent also constitutes a permission requirement under data protection law. We will inform you about the purposes of the data processing and about your right of revocation. If the consent also refers to the processing of special categories of personal data, we will expressly point this out to you in the consent, Art. 88 (1) EU-DS-GVO.

Disclosure to third parties

We will only pass on your data to third parties within the framework of the statutory provisions or with  corresponding consent. Otherwise, your data will not be passed on to third parties unless we are obliged to do so by mandatory legal provisions (disclosure to external bodies such as supervisory authorities or law enforcement agencies).

Recipients of the data / categories of recipients

Within our company, we ensure that only those persons receive your data who need it to fulfil contractual and legal obligations.

All data is stored on the company’s own servers in Germany and at 1 & 1 Internet AG and can only be accessed by the above-mentioned persons.

In a few cases, a fixed IT service provider is involved in connection with the maintenance and guarantee of IT security. The necessary contract under data protection law has been concluded with this service provider.

Third country transfer / intention to transfer data to third countries

No data is transferred to third countries (outside the European Union or the European Economic Area).

Storage period of data

Your data will only be stored for as long as is necessary for the respective processing purpose. Numerous retention periods mean that data must continue to be stored. Corresponding retention obligations under commercial or tax law in accordance with the German Commercial Code (Handelsgesetzbuch), the German Fiscal Code (Abgabenordnung), etc. must be complied with.

Otherwise, your data will be routinely deleted after the purpose has been achieved.

In addition, your data may be retained if you have given us permission to do so or if it may be necessary to collect evidence in legal disputes and evidence is to be used within the framework of statutory limitation periods, which can be up to 30 years; the regular limitation period is three years.

Secure transfer of your data

In order to protect the data we store as best as possible against accidental or intentional manipulation, loss, destruction or access by unauthorised persons, we use appropriate technical and organisational security measures. The security levels are continuously reviewed in cooperation with security experts and adapted to new security standards.

The data exchange from and to our website is predominantly unencrypted.

Obligation to provide data

Various personal data are necessary for the establishment, implementation and termination of the contractual relationship and the fulfilment of the associated contractual and legal obligations. The same applies to the use of our website and the various functions it provides.

We have summarised details of this for you in the above point. In certain cases, data must also be collected or made available due to legal requirements. Please note that it is not possible to process your enquiry or carry out the underlying contractual relationship without providing this data.

Categories, sources and origin of data

Which data we process is determined by the respective context: This depends on whether you as example

enter an enquiry in our contact form.

When you visit our website, we collect and process the following data:

Every time you use this website, so-called usage data is logged in server log files. This usage data is automatically transmitted by your internet browser. The following information is involved:

– IP address (Internet protocol address) of the computer from which www.arpack.de is accessed

– Name of the service provider used to access www.arpack.de

– Name of the files or information accessed

– date and time as well as duration of the access

– amount of data transferred

– Operating system and information on the Internet browser of the computer accessing www.arpack.de.

We collect and process the following data, depending on the type of request:

1) Contact form “COLLECTION”

Name (first name)

Telephone

Fax (option field only)

E-mail

Name, Company

Street, house, number

Postcode, town

Pick-up times from-to

Remarks (only option field)

(all mandatory fields)

Contact form / contact by e-mail (Art. 6 para. 1 lit. a, b EU-DS-GVO)

There is a contact form on our website that can be used to contact us electronically. If you write to us via the contact form, we will process the data you provide in the contact form in order to contact you and answer your questions and requests. In doing so, the principle of data economy and data avoidance is observed thus that you only have to provide the data that we absolutely need from you to contact you. These are your e-mail address and the message field itself. In addition, your IP address is processed due to technical necessity and for legal protection. All other data are voluntary fields and can be entered optionally (e.g. to answer your questions individually). If you contact us by e-mail, we will process the personal data provided in the e-mail only for the purpose of processing your enquiry. If you do not use the forms offered for contacting us, no further data collection will take place.

2) Newsletter order:

This feature is regulated according to (Art. 6 para. 1 a EU-DS-GVO).

It is not offered on the website.

3) Online application:

This feature is governed by (Art. 6 para. 1 lit. a, b EU-DS-GVO).

It is not offered on the website.

4) Cookies

Some of the Internet pages use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted at the end of your visit. Other cookies remain stored on your end device until you delete them. These cookies enable us to recognise your browser on your next visit.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or generally and activate the automatic deletion of cookies when closing the browser. If you deactivate cookies, the functionality of this website may be limited.

Cookies that are required to carry out the electronic communication process or to provide certain functions you have requested (e.g. collection) are stored on the basis of Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in storing cookies for the technically error-free and optimised provision of its services. Insofar as other cookies (e.g. cookies to analyse your surfing behaviour) are stored, these are dealt with separately in this data protection declaration.

6) Social networks (e.g. Facebook, Twitter, etc.)

These methods are not used on the website.

7) Links to other providers

Our website also contains – clearly recognisable – links to the websites of other companies. Insofar as there are links to websites of other providers, we have no influence on their content. Therefore, we cannot assume any guarantee or liability for these contents. The respective provider or operator of the pages is always responsible for the content of these pages. The linked pages were checked for possible legal violations and recognisable infringements at the time of linking. Illegal contents were not recognisable at the time of linking. However, permanent monitoring of the content of the linked pages is not reasonable without concrete indications of a legal violation. Such links will be removed immediately if infringements of the law become known.

8) Analysis tools and advertising

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Google Analytics cookies are stored on the basis of Art. 6 (1) lit. f DSGVO. The website operator has a legitimate interest in analysing user behaviour in order to optimise both its website and its advertising.

IP anonymisation

We have activated the IP anonymisation function on this website. This means that your IP address is shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Browser plugin

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Objection to data collection

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set, which will prevent the collection of your data during future visits to this website: Deactivate Google Analytics.

For more information on how Google Analytics handles user data, please see Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

Order data processing

We have concluded an order data processing contract with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Demographic characteristics with Google Analytics

This website uses the “demographic characteristics” function of Google Analytics. This allows reports to be generated that contain statements about the age, gender and interests of site visitors. This data comes from interest-based advertising from Google as well as visitor data from third-party providers. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as shown in the item “Objection to data collection”.

9) Plugins and tools

Google Maps

This site uses the map service Google Maps via an API. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use the functions of Google Maps, it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transmission.

Google Maps is used in the interest of an appealing presentation of our online offers and to make it easy to find the places we indicate on the website. This constitutes a legitimate interest within the meaning of Art. 6 Para. 1 lit. f DSGVO.

More information on the handling of user data can be found in Google’s privacy policy: https://www.google.de/intl/de/policies/privacy/.

Deactivate Google Analytics

Order data processing

We have concluded an order data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

IP anonymisation

We use the function “Activation of IP anonymisation” on this website. However, this means that your IP address is shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Privacy policy for the use of Google Maps

This site uses the map service Google Maps via an API. The provider is Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. To use the functions of Google Maps, it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transmission. More information on the handling of user data can be found in Google’s privacy policy: https://www.google.de/intl/de/policies/privacy/.

Privacy policy for the use of YouTube

Our website uses plugins from the YouTube site operated by Google. The operator of the site is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. When you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to assign your surfing behaviour directly to your personal profile. You can prevent this by logging out of your YouTube account. Further information on the handling of user data can be found in YouTube’s privacy policy at: https://www.google.de/intl/de/policies/privacy.

Data security

Arpack GmbH takes precautions to protect your data managed by us against accidental or intentional manipulation, loss, destruction or against access by unauthorised persons.